Free delivery

All products are eligible for free delivery, or insured and tracked at a variable rate.

It is your responsibility to add the correct shipping address, if you have added an incorrect address then please let us know immediately. We will not be able to change shipping address once the order has been dispatched.

Delivery Methods and Duration

Below are the methods of delivery and duration. You can select your desired method at checkout.

You will receive a confirmation e-mail after you place an order and once it has been shipped we will e-mail to let you know and if you selected tracking it will contain the tracking number and how to track it.

MethodDurationPrice
Airmail7-20 Business daysFree
Airmail Registered (tracked & insured)7-20 Business daysSelect option at check out for price.

Returns & Guarantee

All our items are have a 3 day returns guarantee.  Which means that if your product arrives faulty, damaged or not as described 3 days after delivery or 30 days after shipment in case the delivery date is not traceable.

In which case you will need to do the following:

  • Step 1

    Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

  • Step 2

    We will review the claim and contact you if we need more information.

  • Finally

    If Approved, we will refund or resend the item, you may also be asked to return the product.

You will be asked to resend the product, in this case we will send you a returns slip which you will need to use to send back the faulty item.

Please note: all refunds are minus any shipping costs.

Cancellation

If you want to cancel an order after you have paid for it, you will still be able to cancel an order within 24 hours usually this is the time before it is shipped.

Please contact us as soon as possible, to cancel the order.

If you miss the 24 hour deadline and it has been shipped then you are still covered by the 3 day returns guarantee.

Satisfaction Guarantee

If you are not satisfied with your purchase within 3 days of receiving it and the product is still in brand new conditions, we will arrange a refund.

You will be refunded the price of the item minus the shipping fees and you must pay for the return shipping costs.